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Analytics

Analytics on your flow is presented on the Information page (general information) and in the editor (node specific information)

General analytics​

On the Information page of your flow, you are presented with general analytics regarding your flow.

For the selected time period you can see:

  • Total amount of times your flow has been executed
  • How many times your flow:
    • Has been completed successfully
    • Encounter a user hangup
    • Failed

Analytics


  • Which nodes in your flow encountered an error and how many
    • Failing nodes do not necessarily mean a failing flow. Clicking on a node-failure entry in the table will redirect you to the editor and open the information on the node in question.
    • 'View details' will show you all errors and its details (for the selected time period)
  • Which nodes in your flow encountered hangups and how many
    • hangups can be initiated by the caller or by the flow.
    • 'View details' will show you all hangups and its details (for the selected time period)

Analytics

Hangup Details:

Analytics


Node specific analytics​

The editor shows node specific data for the selected time period. Each node shows:

  • Total hits for that node
  • Total failures on that node
  • Total user hang ups on that node

Example
The call was answered 12 times. Each of those calls entered the 'Play prompt' node. Twice did a user hang up while the prompt was being played. 10 calls were transferred.

Analytics

Example2
The IVR menu was successfully completed 63 times. 53 times the caller chose 'Nederlands', 4 times they chose 'English'. 6 times a hangup was registered. Twice an error occurred within the IVR menu before a valid chose was made. (Details of this error can be consulted in the information page and shown below.)

Analytics

Analytics