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Technical Support

When building and integrating, it can happen that technical support is required. In order for us to answer any technical questions you might have, we require at least the following information to be sent along with the question(s):

Validating Sunmi software versions​

The Sunmi terminal

  1. The type of terminal (P2Pro, P2Lite, P2Mini, P3, etc)

  2. Is it a development terminal or a production terminal?

  3. The serial number of your terminal

  4. The OS version of your terminal

  5. The library version of the Sunmi Pay Hardware Service (SPHS)

  6. The web view version on the Sunmi terminal

  7. The App store service provider that your Sunmi terminal is linked to

The POS Payments Terminal application

  1. The merchant store that your terminal is linked to

  2. The software version of the SDK that is used to integrate with the Terminal application

  3. The software version of the POS Payments Terminal application that you are integrating with

For technical questions, please contact CM POS Payments via [email protected]