Mobile Service Cloud

Mobile Service Cloud is our customer service software. It is an umbrella name for a few applications that can be used in conjunction to offer a top of the line customer service experience.

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Agent Inbox

Conversational helpdesk system — dynamic integration, conversations retrieval, custom panel, VoIP, channel API, presence, CDP and data documentation.

Widget API

JavaScript API for the Agent Inbox widget, including viewed products.

Also part of Mobile Service Cloud

• Scripted Chatbot — documentation lives in the Knowledge Center.
• Conversational Router