RCS Business Messaging

Supported Events

Type	Description
SuggestionClick	User taps a suggested action/reply
IsTyping	User is typing within a conversation with the agent.

Custom Objects

SuggestionClick The object contains the postbackdata and the button label

SuggestionClick - Suggested action

When a user taps a suggested action, your agent receives an event containing the action's postback data. The messageContext is defined by the reference in the provided MT. This is mandatory; otherwise, we cannot link the incoming message to the outgoing message.

SuggestionClick allows you to track suggested actions, not suggested replies. Suggested replies refer to incoming messages, while suggested actions include:

• Opening a URL
• Dialing a number
• Sending an agenda message
• Sending a location message

Example of a request you can receive:

{
  "reference": "a73bc8c0-ecd6-4b7b-a7de-b6b8e527bf73",
  "messageContext": "your_reference",
  "from": {
    "number": "003161234678"
  },
  "to": {
    "number": "00cm.com_agent"
  },
  "event": {
    "type": "SuggestionClick",
    "custom": {
      "postbackdata": "Call us",
      "label": "Call us"
    }
  },
  "groupings": [
    "",
    "",
    ""
  ],
  "timeUtc": "2025-10-23T12:14:17",
  "channel": "RCS"
}

SuggestionClick - Suggested replies

Type	Description
SuggestionClick	User taps a suggested reply

When a user taps a suggested reply, your agent receives an event containing the reply's postback data. The messageContext is defined by the reference in the provided MT. This is mandatory; otherwise, we cannot link the incoming message to the outgoing message.

Example of a request you can receive:

{
  "reference": "a73bc8c0-ecd6-4b7b-a7de-b6b8e527bf73",
  "messageContext": "your_reference",
  "from": {
    "number": "003161234678"
  },
  "to": {
    "number": "00cm.com_agent"
  },
  "event": {
    "type": "SuggestionClick",
    "custom": {
      "postbackdata": "Call us"
    }
  },
  "groupings": [
    "",
    "",
    ""
  ],
  "timeUtc": "2025-10-23T12:14:17",
  "channel": "RCS"
}

Remarks

• Please note that not all countries are supported. Contact us to inquire about availability.
• To receive incoming events, an event webhook must be configured. Please provide us with the URL so we can set this up for you.