Zendesk Livechat
Introduction
Zendesk Messaging is a feature that enables real-time, conversational interactions between businesses and customers across various digital platforms like websites, mobile apps, and social media. It supports live messaging, automations and chatbots for efficiency, and rich media to enhance communication. Integrated within the Zendesk Suite, it offers a unified workspace for agents to manage interactions seamlessly and supports asynchronous communication, allowing conversations to continue without interruption. Overall, it aims to streamline customer support and enhance the customer experience by making interactions more personal and efficient.
Mandatory Setup:
Follow this beforehand Configure Marketplace Livechat Integration