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Salesforce Partner Messaging

Introduction​

Salesforce partner messaging allows customers to bring own channel into salesforce service cloud product. To use this, customer must be having Salesforce Digital engagement license. More details at https://help.salesforce.com/s/articleView?id=sf.partner_messaging_intro.htm&language=en_US&type=5

Products integrated​

Salesforce chat product can be integrated with following CM Products

  1. Web Conversation
  2. Channels supported in Business Messaging

Demo​

Salesforce v2 Livechat Demo .mp4