Salesforce Chat
Introduction
Salesforce chat is one of the CCaaS product offered by salesforce. More details can be found at https://help.salesforce.com/s/articleView?id=sf.live_agent_intro.htm&type=5
Note: This is legacy product and salesforce wont be adding new features to it. They recommend to use messaging product which can be integrated with Salesforce Partner Messaging
Products integrated
Salesforce chat product can be integrated with following CM Products
- Web Conversation
- Channels supported in Business Messaging