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Customer Setup - QContact

This guide explains what you, as the customer, need to provide to enable the integration between Qcontact Livechat and our platform.

1. Customer Setup in QContact​

Retrieve the following information from the customer:

  1. Retrieve the default endpoint ID which will be used if there is no specific team/webstore configured.
  2. To hand over conversations to different teams/webstores within QContact, each team/webstore will have its own Endpoint ID. Retrieve each Endpoint ID of the corresponding teams/webstores from the customer.
  3. Retrieve the Organization ID from the customer.

2. Setup in Marketplace Form Fields for QContact Details​

In the Marketplace form fields, input the following details:

  1. Fill the Default Endpoint Id field in form details with the value retrieved in step 1 (https://cmcom.atlassian.net/wiki/spaces/MKT/pages/2443968602/Customer+Setup+-+QContact#1.-Customer-Setup-in-QContact ).

  2. Fill the routing channel/teams/webstore name with the corresponding Endpoint ID retrieved from step 2 (https://cmcom.atlassian.net/wiki/spaces/MKT/pages/2443968602/Customer+Setup+-+QContact#1.-Customer-Setup-in-QContact ) in the Queue Endpoint Mapping field in form details.

    Example: Delivery: "xyz", Sales: "123"

    Where Delivery, Sales are routing channel names and "xyz", "123" are endpoint IDs.

  3. Fill the Organization Id field in form detail with the value retrieved in step 3 (https://cmcom.atlassian.net/wiki/spaces/MKT/pages/2443968602/Customer+Setup+-+QContact#1.-Customer-Setup-in-QContact ).

    Marketplace form fields for QContact details