Delivery Setup - MS Dynamics
Introduction
MS Dynamics Omni-channel is one of the CCaaS product offered by Microsoft. More details can be found at https://learn.microsoft.com/en-us/dynamics365/customer-service/implement/introduction-omnichannel
Products integrated
MS Dynamics integration can be integrated with following CM Products
- Web Conversation
- Channels supported in Business Messaging
Routing in MS Dynamics
Currently MS dynamics doesn't support agent routing based on the team/webstore.
Presence Check In MS Dynamics
Currently there is no presence check endpoint to check the agent availability in MS dynamics.
overall demo with business messaging channel (whatsapp): Whatsapp Demo.mp4
overall demo with web conversation channel: Web Conversations Demo.mp4