Delivery Setup - Genesys

Routing in Genesys Livechat

Currently Genesys doesn't supports agent routing based on the team/webstore.

Presence Check In Genesys Livechat

Presence check for agent in genesys is determined when the agent puts themselves On Queue in genesys.

if the customer wants to check if the current incoming chat falls within the business hours then they need to provide the schedule group id from genesys cloud.
for more information: Customer Setup - Genesys