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Customer Setup - CXone

This guide explains what you, as the customer, need to provide to enable the integration between CXone Livechat and our platform.

1. Requirements From CXone​

Please ask the customer to provide the following details from their CXone account:

  1. Access Key
  2. Access Secret
  3. Client ID
  4. Client Secret
  5. Signal API Base URL
  6. Web Channel ID
  7. WhatsApp Channel ID

2. Configure Marketplace Settings​

Once you have received all the required credentials from the customer:

  1. Navigate to the Marketplace form and fill the details corresponding to the form field a shown below.

    Marketplace form for CXone details