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Setup In Web Conversations for Presence Check

Setup In Web conversation for presence-check​

If Customer wants presence Check, then in web conversations do the following

  • For Conversational Router go to to Router and get Technical Link and Product Token

    Technical Link and Product Token

  • Go To Conversational Router Enter CAIC Adapter Id and Web Conversations Adapter Id. CAIC Adapter Id will be as shown below highlighted in red

    CAIC Adapter Id

    Web Conversations Adapter Id will be as shown below

    Web Conversations Adapter Id

  • Enable Presence Check

  • Select Provider as Third Party

    Select Provider as Third Party

  • Now go to marketplace UI, and open the adapter you created recently in Configure Marketplace Livechat Integration .

  • Copy the Presence Check Endpointas shown below

    Copy the Presence Check Endpoint

  • Paste it in **Webhook URL **in web conversations.