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Delivery Setup for Zendesk Ticketing

Delivery Setup​

This guide explains how to configure the Zendesk Ticketing CRM integration on our platform using the information provided by the customer.

1. Prerequisites​

Ensure you have the following details from the customer:

  • Base URL
  • Username
  • Password

2. Configure the Zendesk Ticketing CRM Integration​

Steps to Configure API Access:​

  1. Log in to the Marketplace platform.
  2. Navigate to the Integrations > CRM section.
  3. Select Zendesk Ticketing CRM from the list of available integrations.

Marketplace CRM integrations list showing Zendesk Ticketing CRM

  1. Click on Create Integration and provide a descriptive name (e.g., "Zendesk Ticketing CRM Production Integration").
  2. In the Zendesk Ticketing CRM Details section, enter the following:
    • Base URL: Paste the Base URL provided by the customer.
    • Username: Enter the customer's Zendesk login email.
    • Password: Enter the customer's Zendesk account password.
  3. Save the integration to establish the connection.