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Zendesk Ticketing CRM

This page for the Customer Setup and Delivery Setup guides. It provides an overview of the Zendesk Ticketing CRM integration process and how it enables seamless data synchronization between Zendesk Ticketing and the Marketplace platform.

Overview​

The Zendesk Ticketing CRM integration allows you to connect your Zendesk Ticketing account with the Marketplace platform to synchronize ticket data, manage customer interactions, and enable real-time updates. This guide is divided into two sections:

  1. Customer Setup: What the customer needs to provide to enable the integration.
  2. Delivery Setup: What your team configures based on the customer's input.

Integration Setup Process​

The integration process involves the following steps:

**1. **Customer Setup​

  • The customer creates a Zendesk Ticketing account, enables password access for the API, and retrieves the Base URL.
  • These details are shared with the delivery team for configuration.

**2. **Delivery Setup​

  • The delivery team configures the integration in the Marketplace platform using the provided details.