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SAP CRM

This page serves the Customer Setup and Delivery Setup guides. It provides an overview of the SAP CRM integration process and how it enables seamless data synchronization between SAP CRM and the Marketplace platform.

Overview​

The SAP CRM integration allows you to connect your SAP CRM system with the Marketplace platform to synchronize customer data, manage business units, and enable real-time updates. This guide is divided into two sections:

  1. Customer Setup: What the customer needs to provide to enable the integration.
  2. Delivery Setup: What your team configures based on the customer's input.

Integration Setup Process​

The integration process involves the following steps:

  1. Customer Setup:
    • The customer provides the base URL, username, password, and business unit (BU) filter details
  2. Delivery Setup:
    • The delivery team configures the integration in the Marketplace platform using the provided details.
    • If multiple BUs are required, the customer must create separate tenant adapters.
    • The delivery team can refer to the OData API Documentation for additional details.