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Customer Setup Returnless

This guide explains what you, as the customer, need to provide to enable the integration between your Returnless CRM and our platform.

1. Prerequisites​

Before proceeding, ensure you have the following:

  • Access to the Returnless platform.
  • Admin permissions to create API keys.

2. Create a Returnless Account​

To enable the integration, you need to create a Returnless account. Follow these steps:

Steps to Create a Returnless Account​

  1. Go to Returnless | Automate your return process.
  2. Click on Set Up Account.

Returnless Set Up Account page

  1. Enter all the required details (e.g., name, email, password) and click on Create an Account.
  2. Once the account is created, you will be redirected to the Dashboard page of the Returnless portal.

Returnless Dashboard page after account creation

3. Generate API Key​

To enable API access, you need to generate an API key. Follow these steps:

Steps to Generate API Key​

  1. In the Returnless portal, navigate to Settings > Integrations.

Returnless Settings > Integrations menu

  1. Under the Developer Settings section, click on API Keys.
  2. Click on the Create API Key button.

Create API Key button in Developer Settings

  1. Provide a descriptive name for the API key (e.g., "Marketplace Integration").
  2. Click on Create API Key.
  3. Copy the generated API Key (access token) and save it securely, as it will not be displayed again.

4. Share Details with the Delivery Team​

Once you have the following details, share them with the delivery team:

  • API Key (Access Token)