Getting Started with Customer Engagement

Connect your app to CM.com's engagement tools — helpdesk, marketing campaigns, customer profiles (CDP), visitor tracking, and chatbot routing.

Prerequisites

• A CM.com account with Customer Engagement access
• API credentials from your dashboard

Choose your integration

Tool	Best for
Agent Inbox	Customer service helpdesk integrations
Campaigns	Marketing campaigns via SMS, email, and push
CDP	Customer profiles and behavioral data
Webtracker	Website visitor tracking and personalization
Chatbot & Routing	Automated conversations with live agent handover

Quick start

Verify your API connection:

curl -X GET https://api.cm.com/engagement/v1/health \
  -H "Authorization: Bearer YOUR_API_KEY"

{
  "status": "ok",
  "service": "customer-engagement",
  "version": "v1"
}

Example: Create a customer profile (CDP)

curl -X POST https://api.cm.com/engagement/v1/profiles \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "email": "[email protected]",
    "first_name": "Jane",
    "last_name": "Doe",
    "phone": "+31612345678"
  }'

Next steps

• Agent Inbox — helpdesk API documentation
• Campaigns — marketing campaign APIs
• CDP — customer data platform
• Webtracker — website visitor tracking
• Chatbot & Routing — automated conversations