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Overview

This application integrates HALO, CM.com's agentic AI solution, with the Conversational Router. HALO enables businesses to build AI agents that handle customer conversations across channels without requiring code. Once connected, you can include HALO in your flows to support use cases such as automated customer interactions, AI-assisted support, and bot-to-live-agent handover. For more information on HALO, see https://knowledgecenter.cm.com/knowledge-center/halo.

Configuration

This connector has two custom settings you must provide:

  • Name: application display name. Use a clear, descriptive label, so it’s easy to identify in flows and states.

  • Profile: the HALO profile to associate with this application. Available profiles are loaded from your account and determine how conversations are handled.

  • Environment: to which application environment you want your messages to be routed. Note: this setting is only visible to CM employees.

HALO settings