Overview

A Custom service is a generic connector that lets you integrate your own service with the Conversational Router - even if there isn’t a ready-made adapter. Using the TwoWay JSON protocol, your service can receive messages and session events from the Router and send them back through the platform, enabling full bidirectional interaction like any other application.

Configuration

To be able to receive messages you must have a publicly accessible webhook configured.

During a session events will come by. Events can be seen as metadata about a conversation, giving information not on the content that is shared but in what context that is being done. Being notified about these events can be achieved by filling out the events endpoint.

When application is created, you can see implementation details needed to integrate.