Overview

The Conversational AI Cloud Application connects your Conversational AI Cloud projects to the Conversational Router, so your bot can participate in routed conversations alongside other services. Once added to a flow, the bot can receive customer messages, send replies, and hand over to a human agent when needed. For background information on Conversational AI Cloud, see documentation: https://developers.cm.com/conversational-ai-cloud/docs/introduction

Configuration

This application has one setting you can configure:

• Name: application display name. Use a clear, descriptive label, so it’s easy to identify in flows and states.

• Environment: to which application environment you want your messages to be routed. Note: this setting is only visible to CM employees.