Overview

This application integrates Agent Inbox (formerly Robin) with the Conversational Router, allowing live agents to participate in routed conversations alongside bots and other services. Once connected, you can include Agent Inbox in your flows to support use cases such as bot-to-live-agent handover. For background information on Agent Inbox, see the Mobile Service Cloud documentation: https://developers.cm.com/mobile-service-cloud/docs/msc .

Configuration

This connector has two custom settings you must provide:

• Name: application display name. Use a clear, descriptive label, so it’s easy to identify in flows and states.

• API key: the project specific key designated to each Agent Inbox subscription.

• Environment: to which application environment you want your messages to be routed. Note: this setting is only visible to CM employees.