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Web Chat

Add an AI-powered chat widget to your website. Web Chat provides a customizable floating widget with a JavaScript API for deep integration.

Quick start​

Add the widget to any page with a single script tag:

<script
  src="https://webchat.cm.com/widget.js"
  data-account-id="YOUR_ACCOUNT_ID"
  data-bot-id="YOUR_BOT_ID"
  async>
</script>

This renders a floating chat button in the bottom-right corner of your page.

Key capabilities​

  • Floating widget — drop-in chat widget for any website
  • JavaScript API — programmatic control over chat behavior
  • Presence check — detect if agents are available for live handover
  • Page push — proactively suggest pages based on conversation context
  • Event triggers — fire custom events from chat interactions
  • Shared history — maintain conversation history across page navigation
  • FAQ integration — surface knowledge base answers automatically

JavaScript API​

Control the widget programmatically:

// Open the chat widget
window.cmWebChat.open();

// Send a message programmatically
window.cmWebChat.sendMessage("I need help with my order");

// Listen for events
window.cmWebChat.on('message', (msg) => {
  console.log('New message:', msg);
});