Connect

Integrate Conversational AI with your existing systems. Connect enables data exchange between your bot and external services via webhooks.

How it works

When a conversation reaches a point where external data is needed (e.g., checking order status), the bot sends a webhook request to your server. Your server responds with the data, and the bot continues the conversation.

Key capabilities

Integration type	Description
Transaction Script Webhook	Execute custom logic during conversations (e.g., create a booking, update a record)
Context Variable Webhook	Fetch external data to enrich the conversation (e.g., look up a customer profile)
Custom integrations	Build tailored connections to any REST API

Example: Transaction webhook

Your bot asks a user for their order number, then calls your API to look up the order:

{
  "webhook_url": "https://yourapi.com/orders",
  "method": "POST",
  "body": {
    "order_id": "{{context.order_number}}"
  }
}

Your server returns the order details, and the bot uses them in its response:

{
  "status": "shipped",
  "tracking_number": "1Z999AA10123456784",
  "estimated_delivery": "2026-04-20"
}